EM-art policies

 

 Web Shop and Special Orders

We sell all of our current and most popular products through our Web Shop. If you have seen something that you like in the Gallery section that is not listed in the Web Shop or would like to discuss a bespoke commission please use the Contacts section of the website to get in touch.

 

Packaging

GO GREEN...Please excuse what may seem just like an ugly old box or pre-used bubble wrap but we like to do our bit for recycling and to keep our costs to a minimum. We use as much recycled quality packaging as possible. It seems pointless to buy brand new boxes that although appear attractive only end up adding to the rubbish! We also try to avoid the use of excessive packaging.


Stock Availability and Delivery

The Webshop shows unique items that are in stock and my range of bowls, coasters and repeatable jewellery. Bowls, coasters and repeated jewellery ranges may have to be made to order to keep up with demand during busy periods. If your order is in stock, it will be with you in 2-5 working days. Please allow up to 10 working days if I have to make yours to order. In any event, I will always email you to let you know the progress of your order.


International Orders

If you require a delivery outside the United Kingdom, please contact me via the website for a quote for postage price before ordering. Postage will be charged at cost.


Returns and Refunds

We are confident that you will be more than happy with your purchase. However, in the unlikely event that you are not completely satisfied, please contact us using the contact details provided in your order stating your intention to and reasons for returning. Then you can return your item, provided:

* It is within 7 days of receipt

* Item/s are in the original packaging

* The item/s are complete & undamaged

Before we send each order, it is thoroughly checked to ensure that all goods are in perfect condition. However if on receipt you find your goods to be faulty, we will either:

* Refund in full or

* Exchange the item

Please note that refunds or exchanges will be at our discretion.

Unless the goods are faulty, return postage costs will be the responsibility of the customer.

We advise that goods are returned with proof of posting.

 

Under no circumstance are we able to accept the return of earrings, in compliance with current Health & Hygiene regulations.


Failed Deliveries

Your order is generated and processed via your own entries into our web site ordering system. Incomplete addresses, typographical, spelling or any errors made by you in completion of this process may result in non-delivery. We cannot refund or assist where the error is generated by incorrect information being supplied by the client at the point of order.

 

Trade Enquiries 

Em-Art currently supplies to a selection of small shops around the United Kingdom and are looking for suitable new stockists and welcome your enquiry to stock our products

For more information  please use the Contacts section to send us the following information;

  • Your name
  • Your business name
  • Your shop name and website URL
  • Your contact telephone number and preferred email address
  • A brief description of where you see our products fitting with your store

We will aim to reply within three days.